Verizon
Jackie Manning is a seasoned professional with over two decades of experience at Verizon Wireless, currently serving as Senior Manager for Customer Experience and Process Excellence. In this role, Jackie leads a team focused on developing processes that enhance customer experiences while meeting business objectives. Previous positions include National Customer Service Operations/Project Manager, Associate Director of Executive Relations, and various project management roles. Jackie has a proven track record in managing large teams and complex projects, addressing executive-level customer complaints, and driving strategic initiatives. Prior to Verizon, Jackie worked as a Veterinary Technician at Orangewood Animal Hospital. Jackie holds educational credentials from Arizona State University.
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Verizon
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As one of the world’s leading providers of technology, communications, information and entertainment products, Verizon is transforming the way people, businesses and things connect. Verizon is one of the world’s leading providers of communications, technology, information and entertainment products and services to consumers, businesses and government entities. With a presence around the world, they offer data, video and voice services and solutions on our networks and platforms that are designed to meet customers’ demand for mobility, reliable network connectivity, security and control. They have two reportable segments that they operate and manage as strategic business units - Verizon Consumer Group (Consumer) and Verizon Business Group (Business). The Consumer segment provides consumer-focused wireless and wireline communications services and products. Their wireless services are provided across one of the most extensive wireless networks in the United States (U.S.) under the Verizon brand and through wholesale and other arrangements. They also provide fixed wireless access (FWA) broadband through their wireless networks. Their wireline services are provided in nine states in the Mid-Atlantic and Northeastern U.S., as well as Washington D.C., over a 100% fiber-optic network through their Verizon Fios product portfolio and over a traditional copper-based network to customers who are not served by Fios. In 2021, the Consumer segment’s revenues were $95.3 billion, representing approximately 71% of Verizon’s consolidated revenues. Their Business segment provides wireless and wireline communications services and products, including data, video and conferencing services, corporate networking solutions, security and managed network services, local and long distance voice services and network access to deliver various Internet of Things (IoT) services and products. They also provide FWA broadband through our wireless networks. Verizon provides these products and services to businesses, government customers and wireless and wireline carriers across the U.S. and select products and services to customers around the world. In 2021, the Business segment's revenues were $31.0 billion, representing approximately 23% of Verizon’s consolidated revenues.