Osman Dillard is a seasoned IT professional with extensive experience in application support and analysis, currently serving as an Application Support Analyst at Digital Intelligence Systems Corp. since April 2015. Previous roles include IT Support Analyst for DeKalb County Government, ERP Programmer Analyst at Comverge, and Data Analyst at AT&T. Osman has demonstrated strong skills in providing tiered technical support, collaborating across departments, and managing complex IT projects. With a Bachelor's of Science in Information Technology, CyberSecurity from the University of Phoenix, Osman combines technical expertise with a solid educational foundation to enhance customer satisfaction and improve operational practices.