Shawn Alexander

Shawn Alexander is an accomplished executive with extensive experience in the telecommunications sector, currently serving as Vice President of Consumer Sales and Consumer Customer Service at Verizon since February 2014. In this role, Shawn leads wireless customer care operations, overseeing a workforce of 6,000 employees across diverse contact channels. Previous positions include Director of Operations for Verizon Partner Solutions and Executive Director of Wireline Network Operations, where Shawn managed critical operations and process support for network services. Additionally, Shawn has held various leadership roles focused on project management and process engineering at Verizon and Verizon Business. Educational credentials include a Master of Science in Information & Telecommunication Management from New York University and a Bachelor of Arts in Literature from Fordham University.