Erika Forsell

Erika Forsell is an experienced professional in customer care and project management, currently serving as the Head of Customer Care at Verkkokauppa.com since December 2023. Previously, Erika worked as a Global Mobility Manager at Finland Relocation Services, leading successful digitalization and process optimization initiatives. Additionally, Erika held the position of Customer Service Manager at Kela, overseeing multichannel services and strategic planning. Erika's diverse background includes roles as Programme Manager at the Technopreneurs Association of Malaysia, Freelance Project Manager for the Youth Trailblazers Challenge, and project management positions at Scope Group Sdn Bhd and IGAD. Erika's educational qualifications include a Bachelor of Business Administration and Master's and Bachelor's degrees in Social Psychology from the University of Helsinki.