Verkkokauppa.com
Pekka Litmanen is a seasoned professional in customer experience and strategy, currently serving as Chief Experience Officer at Verkkokauppa.com Oyj since October 2021 and as a Board Member at NiceHouse LKV Oy since January 2024. As the founder of a customer strategy advisory since August 2018, Pekka specializes in transforming companies from product-centric to customer-centric approaches and enhancing customer satisfaction and brand loyalty. Previous roles include SVP at SOK overseeing customer relationships and loyalty, Vice President of Customer Experience at Alko Oy, and Director of Development at Elisa, where Pekka managed customer service processes and best practices. Pekka holds an MBA in Entrepreneurship and Innovation from Aalto University and a BBA in ICT from Haaga-Helia University.
Verkkokauppa.com
Verkkokauppa.com empowers its customers to follow their passion by providing a wide product assortment of around 80,000 products. Verkkokauppa.com Oyj serves its retail and corporate customers through its webstore, megastores, kiosk and network of collection points as well as fast deliveries and various services. As Finland’s most popular and most visited domestic online retailer, its deliveries cover around 70 percent of the Finnish population within the next day. The Company has four megastores: in Oulu, Pirkkala, Raisio, and Helsinki, where its headquarters is also located. Verkkokauppa.com's shares are listed on the Nasdaq Helsinki stock exchange with the ticker VERK.