Ana Paula Torquato

Ana Paula Torquato is a skilled professional with diverse experience in training, customer relationship management, and educational support. Currently serving as an Analista de Treinamento at Vero Internet since February 2023, Ana Paula specializes in creating, reviewing, and updating training materials while demonstrating strong knowledge of company procedures and CRMs. Previous roles include serving as an Analista de Relacionamento com o Cliente B2B at BizCapital, where Ana Paula managed customer interactions across multiple channels and mediated conflicts regarding financial transactions. With a solid educational background including a degree in Philosophy from Universidade Federal de Juiz de Fora and a postgraduate degree in People Management, Ana Paula also has experience in teaching, client support, and human resource management.