Katriina Kalavainen

Katriina Kalavainen is an accomplished Executive Consultant at Verona Consulting since August 2022, with extensive experience in customer relations and management within the electricity distribution sector. Prior roles include Vice President at Caruna, where Katriina managed the Change Management Office and led strategic projects, and Head of Customer Relations, overseeing a team of approximately 100 professionals in customer service and related functions. Katriina also served in similar customer relations leadership positions at Fortum Sähkönsiirto Oy, where responsibilities included managing a distribution business unit. Earlier experience at Elisa as Customer Service Manager involved overseeing customer service for private and small business clients. Katriina holds an Executive MBA from Aalto University Executive Education and a BBA from Helsingin kauppakorkeakoulu.