Director, Implementation

About Versapay 🚀

Versapay is the leader in Collaborative Accounts Receivable. The Versapay Collaborative AR Network is the first solution that empowers the genius of teams by bridging the gap between suppliers and buyers through a shared, digital experience. Versapay’s accounts receivable (AR) automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and dramatically improving the customer experience. 

Founded in 2006, the company has grown into a global network of 9,000+ clients and 1,000,000+ users handling 40+ million new invoices and driving $60+ billion in global payment volume annually.  Versapay goes beyond traditional AR automation to deliver customer-driven experiences. The results? Versapay’s clients benefit from improved payment times and stronger customer relationships with an over 80% portal adoption rate. 

Owned by Great Hill Partners, Versapay is based in Toronto with offices in Atlanta and Miami.

Think you might be the next Veep to join? Read on!!

Our Values  ⭐️ We obsess over our customers.  ⭐️ We help each other.  ⭐️ We embrace diversity.  ⭐️ We find better ways.  ⭐️ We get things done.  ⭐️ We own it.

Here’s how you’ll have a huge impact here – and on your career: 

As Director of Implementations, you will work closely with various product teams, product managers, engineers, marketers, customer success teams, and other internal stakeholders.   The ideal candidate will have:   ·  Over 10 years of experience in customer-facing roles, managing software implementation projects that include  installations, upgrades, customizations, verification, and training. ·   At least 7 years of experience as a technical expert in AR/AP, ERP applications, Gateway implementations, or similar fields, with a solid understanding of various integration and middleware solutions. ·        An advanced degree is preferred, and PMP certification is a plus. ·        Demonstrated experience in leading technical discussions with both business and technical decision-makers, including the ability to detail technical specifications, project roadmaps, deployments, and third-party integrations. ·        A proven track record of leveraging technology and AI workflows to modernize the delivery of solutions. ·        If you are passionate about technology and enjoy working in a cross-functional team, we would love to hear from you.

How you'll make a huge impact here - and on your career:

• Lead implementations: Manage a portfolio of customer implementations, enhance implementation processes, remediate client escalations, and leverage technology to deliver efficiencies.  Report defects and feature requests via defined workflow and requirements.
• Develop the team: Lead, manage, train and mentor a group of implementation managers and specialists.  Liaison with developers to expedite bug fixes and new features.
• **Shepard our strategy:**Develop strategies to manage deliverables, track project plans (Work Breakdown Structures, timelines, training plans and other related contractual milestones etc.), improve reporting and monitor on-going risk, issue and change management.
• Steward resources: Ensure timely delivery and management of resource and opportunity forecasting, proposal/SOW writing and invoicing status.
• **Partner across teams:**Collaborate with sales, product, success, and care teams to execute a successful implementation and launch strategy. Support sales in identifying customer upsell opportunities, and facilitate steering committee meetings with executives for enterprise-type clients.
• Report on progress: Provide regular project portfolio performance reports (revenue recognition forecasts, customer delivery health and project costs and margin, etc.) to customers, directors, executives, cross-functional and technical teams.

What you'll bring to the team:

• **Deep expertise:**Adept working in a PMO environment, with knowledge of ERP and Gateway based implementations.
• Customer Obsession: Superior customer experience mindset throughout the project management lifecycle, taking a customer-first approach to daily conduct and project delivery.
• **Coaching and coachability:**Possesses the technical and managerial competence to lead a professional services organization with multiple direct reports. Able to work with autonomy but seek guidance, coaching and mentoring as required.
• Organization: Excellent organization, time management and analytical skills.
• **Communication:**High level of tact and polish in written and verbal dialogues. Able to simplify complex technology for all types of stakeholders.
• **Leadership through influence:**Proven history of managing through influence in complex delivery ecosystems and building strong relationships with customers and internal teams.