Crispin Reedy

Crispin Reedy has over 18 years of experience in the field of user experience and voice user interface (VUI) design. From 2001 to 2006, they worked as a VUI Designer and Sr. VUI Designer at Intervoice. During this time, they were part of the "Speech Team" and the Packaged Application Team, which was responsible for developing applications for a variety of customers. From 2006 to 2009, they worked as a Principal at eLoyalty, where they designed and created the technical setup for a portable usability lab, wrote standard templates for all documents associated with usability tests, and created protocol for usability tests. From 2009 to 2011, they worked as a Senior VUI Design Consultant at Versay Solutions, where they helped major insurance client attain JD Power Certified Contact Center award, gave best-practice recommendations to a large credit company, and helped a major wireless customer adopt Agile practices with their IVR. In 2018, they began working as a Continuing and Professional Education Instructor at Southern Methodist University.

Crispin Reedy has a Bachelor's degree in English from Trinity University. Crispin then obtained a UX Certificate from Bentley University in Human Computer Interaction in 2014. Afterward, they obtained a Certified Usability Analyst Program from Human Factors International in 2009. Currently, they are pursuing a Master's degree in Anthropology from the University of North Texas. Additionally, they obtained a Semiotics: A User's Guide to Seeing Differently certification from EPIC People in July 2020.