Anna Gimeno

Operations | Training And Quality Manager at Verse

Anna Gimeno has a diverse work experience in various roles and industries. Anna started their career as a Front Desk Receptionist at SENSATION APARTMENTS BARCELONA in 2016. Anna then worked as a Customer Service representative at Escapada Rural from January 2017 to June 2017. In 2017, they joined Itacadventure as a Commercial Manager, responsible for tasks such as administration, marketing, and product design. From February 2019 to December 2020, Anna worked as the Responsible of Sales Assistants at Taranna Viajes con Sentido, a sustainable travel agency, where they handled travel documentation, customer service, and payment control. Most recently, Anna worked at Verse Technologies Inc, where they held multiple roles. From December 2020 to September 2021, they worked as a User Happiness Specialist, providing technical support and ensuring a positive customer experience. Anna then transitioned into the role of User Happiness | Training and Quality Manager in October 2021, where they analyzed training needs, developed training materials, and managed training schedules for the User Happiness team.

Anna Gimeno pursued their education in a chronological manner. Anna first attended Súnion, Escola d'ESO i Batxillerat from 2009 to 2013, where they obtained a Secondary obligatory education. Anna then continued their studies at the same institution from 2013 to 2015, earning a Bachelor's degree in Humanidades y ciencias sociales. From 2015 to 2018, Anna attended CETT_UB Tourism & Hospitality, Education/Research, but the specific degree and field of study are not provided. Finally, in 2020, they enrolled at IDEP BARCELONA Escuela Superior de Imagen y Diseño (UAO) and completed a Posgrado in Diseño gráfico in 2021.

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Timeline

  • Operations | Training And Quality Manager

    October, 2021 - present

  • User Happiness Specialist

    December, 2020