Josiane Pereira

Josiane Pereira is an experienced professional currently serving as an Analista de Customer Experience at Vertem since January 2024, focusing on Scrum methodologies to enhance team collaboration and result stabilization. Josiane has also held the position of Analista de suporte at Tradeback since January 2022 and previously worked at Concentrix in various roles, including Team Leader Pleno and Analista de Qualidade e Treinamento, where responsibilities included training material creation and performance monitoring. Earlier career milestones include roles in customer service and administrative support at Mercado Livre, VentureStar Capital Management, Casa do Corretor, and PQS. Josiane's educational background includes certifications in Administration, Business and Marketing from FGV, a technical degree in Human Resources Management from ETEC, a degree in Social Communication - Journalism from Uninove, and technical training in Advertising from Senac São Paulo.