Krishna Gautam

Krishna Gautam, CCXP, is a seasoned professional in customer experience management, currently serving as Co-Founder & Associate Managing Director at Vertex Group since October 2025. Prior to this role, Krishna held the position of Vice President Customer Experience at Urbanic from October 2019 to October 2025, where responsibilities included shaping customer experience strategies and refining processes for operational efficiency. Earlier experiences include Head of Customer Experience at Club Factory, Customer Service Manager at Times Internet, and Customer Experience Manager at Urban Company, demonstrating a consistent focus on enhancing customer journeys and achieving key performance targets. Krishna's career began in the finance sector at OfficeYes.com, where roles included Accounts Payable/Receivable Manager and Assistant Manager of Corporate Customer Care and CRM. Krishna holds an Executive MBA from the Indian Institute of Management, Kozhikode, and a Bachelor's degree in Accounting and Finance from PESIT, Bangalore.