Ashley Karanja

Ashley Karanja is a highly experienced professional in customer success and experience management, currently serving as a Senior Customer Success Manager (Product Champion) and previously as a Customer Success Manager at Verto since August 2022. Key contributions include enhancing customer experiences and driving product innovations through strategic initiatives. Prior to Verto, Ashley held the position of Customer Experience Manager at Kwara, where significant achievements included transforming the SACCO member app based on customer feedback and improving client onboarding processes. Additional experience includes roles at Spirit Airlines as a Customer Service Team Lead, where quality assurance and support for customer agents were prioritized. Earlier positions at Internet Solutions Kenya and Airtel Kenya involved client communication updates and troubleshooting networking issues. Ashley holds a Bachelor of Laws degree from Strathmore University and additional certifications in CCNA and accounting.