Andres Rivera

Andres Rivera has a comprehensive work experience in the IT field. Andres is currently working at Vertos Medical as an IT Support Technician. Prior to that, they worked as an Independent Contractor, providing IT services to small businesses and individuals on a freelance basis. In this role, they assessed client needs, prepared cost-effective solutions, installed network infrastructure, and troubleshooted various peripherals.

Andres also worked at Kidder Mathews as a Desktop Support Technician, where they provided technical support to the company's staff. At World Class Distribution, Inc., they served as a System Support Technician, providing on-site support to end users in a warehouse environment. Andres developed SOPs, improved departmental efficiency, and helped reduce costs through equipment repairs.

Previously, Andres worked at Big 5 Sporting Goods as a Support Center Technician, where they assisted in the deployment of new equipment, followed up on escalated tickets, and resolved various IT issues for both retail locations and corporate users.

Andres Rivera completed their Bachelor's degree in Business Administration-Finance at California State University, Fullerton from 2007 to 2010. In addition to their degree, they obtained certifications in CompTIA A+ and CompTIA Network+ from CompTIA in May 2021.