Caroline Walsh

Caroline Walsh has a strong background in IT operations, with experience spanning multiple roles at various companies. Caroline currently works at Vesta as the Senior Director of IT Operations since April 2020. Prior to this, they held the position of Director of ITSM, where they were responsible for managing the IT service management team. Caroline also served as the Global NOC Manager and NOC/Incident Manager at Vesta, where they oversaw the management and operation of the Tier 1 support team and took charge of incident management.

Before joining Vesta, Caroline worked at Depfa Bank as the Market Data Services Manager. In this role, they handled market data feeds and was responsible for documenting the role and responsibilities, managing vendors, and overseeing IT change and incident management.

Caroline also worked at Bank of Ireland for several years, holding various positions. As an Application Service Manager, they managed a project to design and deliver service improvements for a key finance application. Caroline also served as the Application Services Compliance Manager, where they ensured all processes and procedures were documented and updated. Additionally, they were accountable for the overall management of front-end, web, and mid-tier applications as the Application Services Manager.

Caroline's earlier roles at Bank of Ireland include acting as the Application Service Manager, overseeing the online payments website, and serving as the Application Service Lead, leading a team in supporting the bank's core account handling system. Caroline also worked as an Application Service Engineer/Lead, resolving incidents and providing on-call support for the bank's clearing and exception process handling system.

Overall, Caroline Walsh has a diverse range of experience in IT operations and has demonstrated expertise in various areas including IT service management, incident management, application services, and market data management.

Caroline Walsh's education history starts in 1995 when they attended Dundalk Institute of Technology and pursued a Bachelor of Science (BSc) degree in Commercial Computing, which they completed in 2000. During their studies, they also obtained a National Diploma in Computing from the same institute, completing it from 1998 to 1999, as well as a National Certificate in Computing which they received between 1995 and 1997.

In terms of additional certifications, Caroline obtained the ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in August 2020. In October 2019, they received the DevOps Foundation certification from DevOpsInstitute. Lastly, they obtained the ITILFGB certification from APMG-International in October 2014.