Humberto Ewald Aróstegui

Humberto Ewald Aróstegui has a solid work experience in the IT field. Humberto began their career as a Help Desk Agent at DolEx Dollar Express, Inc., where they analyzed and solved technical problems for USA clients. Humberto then moved on to work as a Service Desk Analyst at HP, where they served as the contact point between clients and analysts, resolving critical problems with servers, databases, and telecommunications in Latin America and parts of the USA.

Aróstegui then joined CEMEX as an Incident Management Analyst, where they coordinated the prompt solving of critical incidents affecting the global IT infrastructure and prepared weekly reports on availability and continuity. At IBM, they served in two roles: Major Incident Manager, where they managed and coordinated the recovery of major incidents impacting IBM services, and Problem Manager, where they coordinated and supported IT problem solutions caused by service calls or incidents.

In 2014, Aróstegui joined Telefonica as an ITSM Manager, responsible for managing three different IT processes teams and assuring their proper performance to meet established SLA's with the business. Humberto had more than 40 people under their management and operated a significant budget. Humberto then worked at Bestel as a Project Manager, managing a set of telecommunication projects, including a high-security project with a budget of 7.5 million dollars. Their responsibilities included achieving project milestones, negotiating with customers, and managing human capital.

Currently, Aróstegui is working at Vesta as the Technical Operations Service Manager for LATAM. In this role, they oversee the day-to-day operations and customer relationships in Latin America, ensuring a high level of service delivery. Humberto works closely with various teams and drives service improvement initiatives to enhance the customer experience and revenue growth.

Overall, Aróstegui has gained extensive experience in managing IT processes and projects, as well as resolving critical incidents and delivering high-quality service to customers in the Latin America region.

Humberto Ewald Aróstegui obtained a Certificate in Disruptive Strategy from Harvard Business School Online in 2020. Prior to that, they pursued an MSc in Telecommunications at UCL from 2013 to 2014. Humberto holds a degree in Engineering with a specialization in Electronic and Communications from the Universidad Veracruzana, which they completed from 2003 to 2008. Humberto also obtained a Programmer Analyst Technician degree in Computing from the School of Computer Systems and Business "Valle de Mexico" from 2003 to 2005. In addition to their formal education, Humberto has obtained various certifications and completed courses in areas such as digital payments, ITIL, remote working, leadership, and productivity through LinkedIn and the Asociación Mexicana de Venta Online "AMVO".