Desmona H.

Desmona H. has a diverse work experience spanning over two decades. Desmona currently holds the position of Executive Assistant to the Senior Vice President of Public Engagement at VIA Metropolitan Transit, a role they have been in since August 2022. Prior to this, they worked as a Temp. Executive Assistant in the same organization from April 2022 to December 2022.

Before joining VIA Metropolitan Transit, Desmona worked as a Non-Injury Auto Claims Adjuster at USAA from April 2022 to June 2022. Desmona'sresponsibilities included investigating, evaluating, negotiating, and settling low complexity auto insurance claims.

In 2021, Desmona worked as an Executive Assistant at the Texas Department of Transportation for a brief period. Desmona'srole involved providing highly responsible administrative support and maintaining confidentiality in communications with managers, executives, officials, and private entities.

From 2005 to 2021, Desmona held various roles at VIA Metropolitan Transit. These included Employee Counselor (Supervisor), Secretary, Paratransit Reservation Agent (Call Center), and Information Operator (Call Center). In these positions, they performed a range of duties such as improving operators' performance, managing confidential information, maintaining databases, developing visual presentations, and handling customer inquiries.

Desmona's earliest work experience can be traced back to Regal Entertainment Group, where they worked as an Associate Manager/Shift Leader from April 2001 to November 2005. Desmona'sresponsibilities included overseeing employee duties, tracking inventory, and assisting customers.

Overall, Desmona H. has accumulated a wealth of experience in administrative support, customer service, and operations management throughout their career.

Desmona H. began their education at St. Philip's College in 2003, where they studied Communication and Media Studies until 2005. In 2012, they enrolled at the University of the Incarnate Word to pursue Business Administration and Management, but the degree information is not mentioned. In 2015, they attended The University of Texas at San Antonio, completing a certificate program in the NFBPA San Antonio/UTSA College of Public Policy Professional Development Institute. Desmona H. is currently still studying at St. Philip's College, working towards an Associate of Arts and Sciences degree in Business Administration and Management, which they are expected to complete in 2023.