Technical Account Manager

WHAT YOU’LL DO

Viant is seeking a highly skilled and self-motivated Technical Account Manager to join our team to support gaps between complex technical solutions and customer needs within Viant's Data Platform and Advanced Reporting solutions. As a client-centric Technical Account Manager, you will play a pivotal role in managing and enhancing our clients’ experiences and focus on fostering educational opportunities, strengthening client relationships through exceptional service, and driving innovation with tailored technical solutions.

The ideal candidate will have exceptional project management and client service skills and knowledge of the advertising technology landscape. You should have exceptional communication skills, strong understanding of industry trends and best practices, and a proactive mindset to develop creative solutions to complex client challenges.

THE DAY TO DAY

• Build credibility with clients and support the account team for technical inquiries and issue resolution
• Actively support our clients' experience leveraging Viant’s Data Platform and Advanced Reporting solutions. As a subject matter authority, you will foster adoption by providing insightful support and driving engagement with these technologies
• Act as a trusted advisor to key customers, understand their technical requirements and scope technical solutions that align our products/services to meet their needs.
• Project manage and collaborate with cross-functional teams, including Sales, Business Intelligence, and Operations, to ensure seamless coordination and delivery of technical solutions
• Provide ongoing training and documentation for internal sales and operations teams on processes and strategy regarding measurement reporting and best practices to promote knowledge sharing
• Communicate complex technical information clearly to non-technical stakeholders
• Strong analytical skills and attention to detail, with the ability to interpret data and insights to drive performance and inform future strategies
• Cultivate a deep understanding of the technology landscape and trends relevant to clients and the ad tech industry

GREAT TO HAVE

• 4+ years of relevant experience in client service roles (e.g., Account Management, Project Management and/or Ad Operations)
• Strong client service skills, as well as knowledge of the prominent technologies within ad tech: data onboarding, DSPs, ad serving, programmatic buying, measurement, and data targeting
• Proficiency with SQL via Google BigQuery along with other cloud-based systems and tools
• Results-oriented, highly productive, self-starter who can multitask and prioritize effectively in a fast-paced environment
• Open-minded to new ideas, feedback, and alternative approaches to adapt strategies based on evolving client needs and industry trends