Jeffrey Wong

Jeffrey Wong is a seasoned user researcher with extensive experience in leading research initiatives across various industries. Currently serving as the Lead User Researcher at Viasat Inc. since March 2023, Jeffrey previously held positions such as Senior Manager of User Research at Snappy and Lead User Researcher at Crunchbase, where strategic research efforts significantly influenced product development and market positioning. A strong advocate for understanding user needs, Jeffrey built foundational research practices at MoneyLion and led impactful usability studies at Expedia Group, Sears Holdings Corporation, and Red Moon Interactive. With a solid educational background comprising a BA in Psychology and an MS in Information Management from the University of Washington, Jeffrey has consistently demonstrated expertise in employing qualitative and quantitative research methods to enhance user experience and drive product success.