The Victorian Government has made an in-principle decision to progress a joint venture model to support the delivery of VicRoads’ Registration and Licensing (R&L), and Custom Plates services. The purpose of a joint venture is to modernise a number of VicRoads services to make them more user-friendly for motorists and deliver value for money for Victorians.

Government

VicRoads

VicRoads' headquarters in Melbourne, Australia

David Keam

Paul Lam

Peter Protetto

Goran Jovanovic

Stephen Brent

Marcelle Davis

Sophie Atkinson

Usman Khalid

Kristen McKenzie-Chan

Fiona Moore

Lisa Barton

Jane HE (CA

Stephen Creasey

Chris Mullins

Sope Dalley

This department is responsible for managing and facilitating customer interactions and support to enhance satisfaction and service quality.

Customer Service Operations

This department oversees the development and strategy of products, ensuring alignment with market needs and organizational goals.

Product Management

This department focuses on analyzing business needs and requirements to improve processes and systems.

Business Analysis

This department is responsible for ensuring the quality and performance of digital products through systematic testing and analysis.

Quality Assurance

The Project Delivery and Business Analysis team at VicRoads is responsible for overseeing the planning, execution, and integration of projects aimed at modernizing Registration and Licensing (R&L) and Custom Plates services. This team ensures that projects are delivered efficiently and aligned with strategic goals, incorporating stakeholder requirements and technological advancements to enhance user experience while maintaining value for Victorians.

Project Delivery and Business Analysis

This department oversees planning, executing, and closing projects, ensuring they are delivered on time and within scope.

VicRoads

Org chart

Teams

Customer Service Operations

Product Management

Business Analysis

Quality Assurance

Project Delivery and Business Analysis

Project Management

Offices

VicRoads

Org chart

Teams

Customer Service Operations

Product Management

Business Analysis

Quality Assurance

Project Delivery and Business Analysis

Project Management

Offices

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