BS

Blanca Serrano

Customer Experience Director at VidaCaixa

Blanca Serrano has extensive work experience in various roles and industries. Blanca started their career as an Administrative Commercial at Caixa Catalunya in 2006, followed by an internship as a Selection Technician at Frape Behr. In 2007, they joined PwC Consulting as a Senior Consultant in Strategy and Transactions, where they worked until 2015. From 2015 to 2017, they worked at VidaCaixa in a customer strategy role before becoming a Transformation Manager. Currently, they hold the position of Customer Experience Director at VidaCaixa. Additionally, they briefly served as the Founder of Tutorbox.es in 2016. Blanca Serrano's work experience demonstrates their expertise in various areas, including customer experience, strategy, and management.

Blanca Serrano obtained an Executive MBA from Esade in 2012-2013. Prior to that, they completed a Curso Superior in Consultoría y Asesoramiento de Empresas from EOI - Escuela de Organización Industrial in 2007-2008. Blanca also holds a Licenciatura in A.D.E and a Licenciatura in Economía from Universitat Abat Oliba CEU, which they earned from 2003 to 2007. Additionally, they have attended Anglo, but there is no information about the degree or field of study.

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Timeline

  • Customer Experience Director

    June, 2020 - present

  • Transformation Manager

    July, 2017

  • Estrategia De Clientes

    June, 2015