Shanna Freeland

Shanna Freeland is an accomplished professional with extensive experience in customer experience, business analytics, and educational technology. Currently serving as the Customer Experience & Business Analytics Manager at Videka LLC, Shanna has successfully developed a custom ERP solution to enhance business processes and played a crucial role in sales budgeting and data tracking. As the Owner of Freeland Fam LLC, Shanna provides custom cookies, crafts, and consulting services to help clients celebrate achievements and improve productivity. Previous roles include Modern Workplace Team Lead at InsITe Business Solutions, CRM/SharePoint Architect for the Pokagon Band of Potawatomi, and Adjunct Professor at Lansing Community College. With a Master's Degree in Educational/Instructional Technology and a Bachelor's Degree in Secondary Education from Central Michigan University, Shanna combines a unique skill set with a passion for helping others thrive both professionally and personally.