Susana D´Elia Lago

Susana D´Elia Lago currently serves as the Director of Technical Support Services at Elisa Videra, a position held since September 2015, where key responsibilities include managing global client demands, leading virtual and hybrid teams, improving processes and tools, ensuring compliance with security protocols, and aligning services with business strategies. Previous roles at Elisa Videra include Head of Customer Services and Global Service Desk Manager. Additionally, Susana has held the role of Global Service Desk Manager at ARM and Styrolution Group GmbH, and has extensive experience at CSC in various capacities such as Service Desk Manager and Team Lead. Susana holds an Executive MBA from EAE Business School, a Curso Superior de Compliance from Deusto Formacion, and degrees in Spanish and English Philology from Universidad de Oviedo.