Adrian Botero

Adrian Botero has a range of work experiences in customer support, social media management, and marketing analysis. Adrian started their career as a Bilingual Customer Service Representative at Gestion Termico Inc., where they assisted customers in the transportation sector. Adrian then moved on to work as a Marketing Analyst at XILO Agency, managing brand relationships and generating metric reports. Adrian also co-founded the agency, developing digital strategies and implementing sales strategies. Adrian gained experience in social media management and customer engagement as a Bilingual Social Media Specialist at Airbnb and a Freelance Social Media & Customer Management professional. Additionally, they worked as a Bilingual Member Happiness & Retention Specialist at Goodfood Market, where they provided support to members and resolved account-related issues. More recently, Adrian joined vidIQ as a Creator Support Specialist, serving as the main point of contact for YouTube creators and assisting them with product inquiries and requests. Overall, Adrian has a diverse background in customer support, social media management, and marketing analysis, with a focus on providing excellent service and driving results.

Adrian Botero has a diverse education history. Adrian obtained a Diploma of Education in Project Management from Instituto Europeo de Posgrado - IEP in 2020. Prior to that, they completed a Bachelor's degree in International Business at Asturias Corporación Universitaria from 2015 to 2020. In addition, Adrian also holds a DEC (Diploma of College Studies) in Business Administration and Management, General from Collège LaSalle, Montréal, which they earned from 2016 to 2019.

In terms of additional certifications, Adrian has pursued various customer service-related courses on LinkedIn. Adrian obtained several certifications in 2023, which include "Become a Customer Support Specialist," "Customer Service: Creating Customer Value," "Customer Service: Problem Solving and Troubleshooting," "De-Escalating Conversations for Customer Service," "Serving Customers Using Social Media," "Customer Service Foundations," "Customer Service: Managing Customer Expectations," "Phone-Based Customer Service," and "Writing Customer Service Emails."