Craig Dubal

Craig Dubal is a skilled Technical Support Analyst at Vigor, LLC, with extensive experience in IT support roles spanning over two decades. Craig's expertise includes developing comprehensive documentation to streamline processes, as demonstrated during the tenure at Triad Technology, where a partially documented process was transformed into an effective training resource. Previous positions include Senior Helpdesk Technician at Hanna Andersson, where ticket categorization was enhanced, and various Service Desk Analyst roles at Robert Half and TEKsystems, focusing on issue triage and troubleshooting. Craig's background includes support roles at Prodapt North America, NewEdge Networks, and Louisiana Pacific, showcasing a solid foundation in customer support and technical problem-solving. Craig holds a degree in Information Technology with an emphasis on Network Administration from Heald College.