Julien Rossow-Greenberg

Julien Rossow-Greenberg currently serves as the Director of Customer Experience & Support at Villanova University, where responsibilities include leading teams dedicated to end user computing and service delivery for the university community. Prior to this role, Julien held various positions at Temple University from December 2012 to October 2023, including Director of Continual Service Improvement, where efforts focused on enhancing service delivery and communication through IT service management initiatives. Julien's expertise in data engineering and analysis enabled effective service improvement strategies, and previous roles ranged from Assistant Director to Technical Support Manager, emphasizing quality service and customer interactions. Julien holds a Master’s Degree in Information Technology Auditing and Cyber Security from the Fox School of Business at Temple University and a Bachelor's degree in International Business from Eckerd College.