Cory Cedrone

Cory Cedrone has a diverse work experience in customer success and operations roles. They currently hold the position of Senior Customer Success Manager at Vimocity, starting in December 2021. Prior to that, they worked at Ally from February 2020 to August 2021, where they managed and promoted adoption of software and OKR Methodology for a book of business consisting of 65+ global enterprise customers. They were also responsible for defining and implementing a successful renewal and expansion process for the customer success team.

Before their role at Ally, Cory was a Customer Success Manager at PaySimple from July 2018 to January 2020. They strategically managed a portfolio of over 350 customers, prioritized tasks to uncover and close revenue opportunities, and delivered personalized business insights to high-value customers.

At WEVO Conversion from January 2016 to July 2018, Cory held the position of Director of Customer Success, overseeing a team of five employees across customer success, operations, and account management teams. They developed and executed goals for these teams and managed relationships, communications, and contract renewals for over 30 clients. Prior to that, they had a role as a Customer Success Manager at WEVO Conversion from January 2016 to December 2016, where they managed project tasks, client relationships, and provided customer support.

Cory Cedrone's earlier experience includes a role as an Operations Project Manager at C Space from March 2015 to December 2015, where they managed client communication, led meetings, and provided follow-up emails. They also worked as a Member Services Data Associate at C Space from December 2012 to March 2015, organizing survey data and assisting in member selection for online communities.

Before their roles at C Space, Cory worked as an Associate II - Transfer Agent at State Street from January 2008 to January 2012, managing capital stock reports and reconciliations. Their earliest work experience was as an Outside Operations employee at Tournament Players Club of Boston from May 2004 to November 2007, where they greeted guests, conducted security, and managed outings and tournaments.

Overall, Cory Cedrone has a strong background in customer success, operations management, and team leadership.

Cory Cedrone attended Bryant University from 2003 to 2007, where they obtained a Bachelor of Science degree in Business Administration with a focus on Business Management and Marketing. Following their undergraduate education, there is no specific information available regarding any further degrees or fields of study pursued by Cory Cedrone.

In terms of additional certifications, Cory Cedrone has obtained several certifications from LinkedIn. In November 2021, they completed the "Be the Manager People Won't Leave" certification. In October 2021, they completed certifications in "Avoiding Common Pitfalls in Customer Success Management," "Customer Experience: Journey Mapping," "Engagement Preparation Best Practices for Customer Success Management," "Photography 101: Shooting in Low Light," and "Value Realization Best Practices for Customer Success Management." These certifications demonstrate Cory Cedrone's commitment to professional development and expanding their skills and knowledge across various areas.