Dennis Barragán

Dennis Barragán has extensive work experience in customer support and operations management. From 2018 to present, they have been the Customer Support Manager at VINCLE, where they are responsible for coordinating customer service operations and reporting to the COO and CEO. Dennis'srole includes being the main point of contact for customers regarding operational aspects of the service and handling escalations and incident resolution.

Prior to that, Dennis worked at Sitel from 2012 to 2017, where they held various roles. As an Operations Manager, they were responsible for the customer service departments of Volotea, Toshiba, and Affinity. This involved managing teams of over 80 people, providing support to customers in multiple countries, and overseeing tasks such as social media support, quality management, and training.

Dennis Barragán obtained a Técnico Superior en Administración de Sistemas Informáticos en Red degree in Informatics from IOC between 2012 and 2015. Dennis has also acquired various additional certifications from LinkedIn, including "Creating a Culture of Change," "Delegating Tasks," "Finding Your Time Management Style," "Leading Productive Meetings," "Transitioning from Individual Contributor to Manager," "Microsoft Flow Essential Training," "Onboarding New Hires," "Become a Customer Service Manager," "Customer Service: Winning Back a Lost Customer (2016)," "Leading a Customer-Centric Culture (2013)," "Quality Standards in Customer Service [2016]," "Using Customer Surveys to Improve Service," "Building Customer Loyalty," "Cert Prep: Excel 2013 Microsoft Office Expert Part One (77-427)," "Cert Prep: Excel 2013 Microsoft Office Expert Part Two (77-428)," "Managing Customer Expectations for Managers," "Managing a Customer Service Team," "Prepare for the Excel 2013 Microsoft Office Specialist (MOS) Expert Exam," "Managing a Customer Contact Center," and "Transitioning from Technical Professional to Manager." Dennis obtained these certifications between 2013 and 2019, with the most recent one being acquired in December 2019.