Shernnette Gregory

Shernnette Gregory is a skilled Business Analysis and Process Improvement Manager with extensive experience in operations management, workforce management, and customer service. They have transformed various teams and processes at notable companies, including Sagicor Life Insurance Company and Digicel Group, consistently achieving impressive improvements in customer satisfaction and operational efficiency. Shernnette holds a Bachelor's degree in Mathematics from The University of the West Indies, along with several professional certificates in fields such as training and development, Java programming, and hospitality. Throughout their career, they have demonstrated a strong client focus and a ‘can do’ attitude, effectively mentoring team members and leading initiatives that resulted in significant performance enhancements.