Lara Husselbee

Lara Husselbee is a seasoned professional in service design, customer experience, and learning experience, currently serving as the Head of Learning Experience and Research at Macquarie Group. With an extensive background in both corporate and non-profit sectors, Lara has led significant projects, including the development of over 30 customer experience resources for 20,000 employees at Macquarie and serving as President of Wear it Purple, a prominent LGBTQIA+ non-profit. Lara’s expertise spans various roles across government departments and major corporations, focusing on human-centered design and strategic initiatives that improve user experiences and organizational frameworks. An academic background in Visual Communication and International Studies complements Lara’s professional journey, which includes notable positions as a leader in service design and experience design across multiple industries.