Graham Kirby

Graham Kirby has extensive experience in airport operations, currently serving as Operations Duty Manager at Virgin Atlantic since March 2010. In this role, Graham leads the operational team to ensure effective management of all aspects of the airport operation at Heathrow, focusing on proactive decision-making to enhance both operational excellence and customer experience. Prior positions at Virgin Atlantic include Senior Dispatcher, where Graham coordinated aircraft movements and managed disruptions, and Aircraft Dispatcher, where Graham ensured on-time performance and compliance with safety regulations. Earlier career experiences include roles at Waitrose and Marks and Spencer, where Graham developed customer service skills and operational management expertise while earning a Bachelor of Science in Creative Product Design from the University of the West of England.