Nicole O'Neill

Nicole O'Neill has extensive experience in the airline and travel industry, currently serving as a People Experience - Team Travel Advisor at Virgin Australia since November 2021. Previously, Nicole worked as a Guest Services Agent at Virgin Australia, building a diverse background through roles such as Virgin Australia Lounge Agent, Flight Close, Service Desk Agent, and Baggage Services Agent. Prior to rejoining Virgin Australia, Nicole was a Guest Services Agent at HOBAN and held various roles including Passenger Service Agent for Emirates at Dnata Airport Services and Corporate Receptionist/Travel Coordinator at Talisman Energy. Additional experience includes travel coordination and customer service at Mitchell Drilling Corporation, DOWNER EDI RAIL, and Menzies Aviation, demonstrating a strong focus on client satisfaction and operational efficiency throughout a career spanning over 15 years.