Dave Williams

Dave Williams currently serves as the Head of NextGen Transformation for Business at Virgin Media O2, where responsibilities include transforming Business Operations and enhancing customer experience through automation and technology innovation. Prior to this role, Dave held several leadership positions at O2 (Telefónica UK), including Head of Account Management and Growth for SMB and Head of Telesales Business (SOHO), overseeing sales strategies and acquisition for mobile and digital products. Additionally, experience includes serving as Senior Operations Manager at Tesco Mobile and O2 UK, where Dave led operations teams to improve customer service and sales performance. Early career experience includes a role at QVC focused on enhancing outbound revenue streams and customer experience. Education was completed at St Mary’s University, Twickenham.