Leeanne Ince

Leeanne Ince has over 16 years of experience in customer experience and operational management, primarily within Virgin Media and Virgin Media O2. Since July 2020, Leeanne has held the position of Customer Experience Manager, following roles as Senior Operational Readiness Manager and Operational Delivery Lead. Prior experience at Virgin Media from August 2007 to July 2020 includes positions as Customer Journey Process Analyst, Customer Contact Knowledge Delivery Specialist, Resolution Specialist, and Customer Service Advisor. This extensive background demonstrates a strong commitment to enhancing customer interactions and operational efficiency.