Paul James

Paul James is an experienced professional in digital sales and service, currently serving as Director of Digital Sales and Service at Virgin Media O2 since November 2021, where also holds the position of Head of Online. Prior experience includes roles such as Head of Online Digital Self Service & Online Delivery at O2 from May 2019 to February 2021, and Head of Digital Self Service at O2 (Telefónica UK) from May 2015 to January 2021. Additional positions held include 4G Change Management Consultant at Telefónica UK, Principal Director at Aspire HM, Head of Online and Self Service at BGL Group, and Head of Digital Care Change and Transformation at BT, where tenure spanned from 1990 to 2010. Paul James's educational background includes attendance at Glanafan and Pontypridd Polytechnic.