Jamil Arshad

Jamil Arshad is a seasoned professional currently serving as the Senior Digital Customer Experience Manager at Virgin Media Business since February 2015. In this role, Jamil Arshad focuses on enhancing customer experiences through the implementation and management of various online products, including digital self-care tools and chatbots. Prior to this position, Jamil Arshad held multiple roles at Virgin Media from 2006 to February 2015, including Payments Operations Lead, where responsibilities included overseeing payment processes and driving automation innovation. With a background in housing benefits and council tax management at Vertex Data Science from 2003 to 2006, Jamil Arshad possesses extensive experience in operations, customer service, and financial processes.