Natalie S.

Natalie S. is an accomplished CRM Business Analyst at Virgin Media Ireland, with extensive experience in defining CRM business logic and maintaining system configurations for customer-facing departments since October 2016. Previous roles include supporting the Customer Experience and Delivery team and recovering customer relationships at Virgin Media from June 2015 to October 2016. Natalie's career began at UPC Ireland, where responsibilities included leading a technical support team and providing training and mentoring to staff, as well as managing customer queries and issues. Educational qualifications include a Higher Certificate in Applied Biology from Limerick Institute of Technology and various professional development certifications.