Susan Poot

Susan joined Virgin Money in January 2022 and is responsible for managing and overseeing risk and compliance for the Group.

Susan joined from ING Bank, where she spent over 20 years in a number of commercial and risk roles, most recently as Chief Risk Officer, Retail Banking where she was responsible for setting the standards for credit risk, compliance and operational risk management across all of ING’s retail markets. Susan was also Chief Risk Officer, Challenger and Growth Countries (C&G) during this period with responsibility for Chief Risk Officers in all of ING’s global C&G markets.

Susan holds an MBA in Business Economics from The University of Amsterdam and completed the Executive Banking Programme: Management at INSEAD Business School, Fontainebleau.