Naira Cardella

Naira Cardella is an experienced Salesforce Platform App Builder and IT Operations Project Manager at Virgin Voyages since March 2017. In this role, Naira has been instrumental in implementing and enhancing Service Cloud to support various business units, managing user access, performing data imports, and providing first-line support for Salesforce users. Naira has also served as a Project Manager and Smartsheet Subject Matter Expert, facilitating project meetings, creating detailed schedules, and onboarding new team members, while integrating various tools to improve project management efficiency. Prior experience includes a Project Coordinator position at the Florida Department of Transportation and a role as a Quality Assurance/Business Analyst at Royal Caribbean Cruises, where Naira was involved in comprehensive testing processes and quality assurance efforts. Naira holds a Bachelor's Degree in Management Information Systems from Florida International University.