Customer Service · Piedmont, Italy
Virtuozzo is looking for an outstanding Technical Account Manager to join our support team and assist with both technical and strategic help in using Virtuozzo products.
In this role you will provide personalized, proactive support and guidance, while cultivating high-value relationships with customers as you seek to understand their IT infrastructure, internal processes, and business needs. You will provide a technical account management service; a premium support offering that builds, maintains, and grows long-lasting customer loyalty.
Responsibilities:
Maintain current functional and technical knowledge of Virtuozzo products
Act as a customer advocate inside Virtuozzo
Function as a front-line technical resource for "best practice" and informal customer questions
Identify potential technical or business obstacles and suggest solutions
Provide clear and constructive product feedback to Virtuozzo Product Management teams based on customer requirements
Deliver up-to-date information to the customers on our capabilities including roadmap and strategic direction.
Collaborate with Account Executive in order to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts
Compile status reports and ensure that account action items are completed and/or escalates to appropriate level of management when needed.
Visit customer onsite quarterly to deliver quarterly reviews that summarize support issue trends and identify opportunities for improvement customer lifecycle management
Oversee platforms rollout and customer satisfaction
Closely manage Delivery and Support teams during the project
Interact with teams inside the organization - Sales and Presales Teams, R&D, Delivery, Support
Be accountable for the project deliverables and milestones, reasoned by customer’s business goals
Regularly assess project status and team’s performance
Have regular syncups with customer technical and business teams
Requirements: