Technical Account Manager (mexico)

Virtuozzo is looking for an outstanding Technical Account Manager to join our support team and assist with both technical and strategic help in using Virtuozzo products.

In this role you will provide personalized, proactive support and guidance, while cultivating high-value relationships with customers as you seek to understand their IT infrastructure, internal processes, and business needs. You will provide a technical account management service; a premium support offering that builds, maintains, and grows long-lasting customer loyalty.

Responsibilities:

• Maintain current functional and technical knowledge of Virtuozzo products

• Act as a customer advocate inside Virtuozzo

• Function as a front-line technical resource for "best practice" and informal customer questions

• Identify potential technical or business obstacles and suggest solutions

• Provide clear and constructive product feedback to Virtuozzo Product Management teams based on customer requirements

• Deliver up-to-date information to the customers on our capabilities including roadmap and strategic direction.

• Collaborate with Account Executive in order to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts

• Compile status reports and ensure that account action items are completed and/or escalates to appropriate level of management when needed.

• Visit customer onsite quarterly to deliver quarterly reviews that summarize support issue trends and identify opportunities for improvement customer lifecycle management

• Oversee platforms rollout and customer satisfaction

• Closely manage Delivery and Support teams during the project

• Interact with teams inside the organization - Sales and Presales Teams, R&D, Delivery, Support

• Be accountable for the project deliverables and milestones, reasoned by customer’s business goals

• Regularly assess project status and team’s performance

• Have regular syncups with customer technical and business teams

Requirements:

• At least 3+ year experience in customer-facing positions in support, technical account manager, sales account management or other role
• Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
• Strong analytical skills regarding technical and project management issues
• Flexible to be on-call to respond to high-severity customer issues during non-standard business hours
• Strong organizational skills with an ability to manage competing client demands
• Ability to interact and communicate with multiple levels of people including CxO
• Excellent communications and interpersonal skills including presentation skills
• Ability to travel, including internationally