Florencia Alonso

Florencia Alonso has worked in a variety of roles since 2008. Her career began as an Entrepreneur and Brand & Boutique Owner for Mamamona Footwear. In 2014, they took on a Sales Support and Visual Merchandiser role at Swatch Ltd. In 2016, they became a Guest Experience & Operations Lead at Hostmaker. In 2017, they joined WeWork as a Sr Learning, Development & Culture Specialist for LATAM. Florencia was also a Customer Experience & Operations Lead at WeWork. Currently, they are a Customer & Employee Education Manager at Visme, where they build and creates a training and education strategy, manages and implements content on the Support Page and Platform, develops and implements training roadmaps, and analyzes data, trends, and feedback to identify training needs.

Florencia Alonso completed their Licenciatura en Comercializacion at the Universidad Abierta Interamericana from 2007 to 2011. Florencia then attended the Centro de Organizadores de Eventos from 2012 to 2013, where they earned an Imagen Corporativa degree. In 2015 and 2016, they studied Community Manager at Capacitarte and obtained a degree in the field of Marketing. From 2010 to 2012, they attended Espacio Buenos Aires and earned a Produccion de moda degree. In 2018, they returned to Capacitarte to obtain a Fidelización de Clientes degree in the field of Gestión de la atención al cliente. In 2019, they obtained a Desarrollo Organi degree in the fields of Empresa, gestión, marketing y disciplinas afines. Additionally, Florencia Alonso has obtained several certifications, including Customer Service Foundations, Customer Service: Creating Customer Value, Customer Service: Managing Customer Expectations, Customer Service: Managing Customer Feedback, Writing Customer Service Emails, Design Thinking: Customer Experience, Visme Presentation Certification, Customer Service: Handling Abusive Customers, and Mentoring Others.