Melani L.

National Customer Care at Vitalant

Melani L. has a diverse work experience spanning over 15 years. Melani began their career as a Data Entry Lot Release Lead at BloodSource in 2006. In 2008, they joined Kaiser Foundation Health Plan as a Senior Case Manager, where they handled the review process for grievances, appeals, and denials, resolving member concerns and collaborating with internal and external departments. Melani then transitioned to VSP in 2011 as an Account Executive, responsible for creating sales strategies for the Altair Eyewear program and attending optical trade shows. Melani joined Vitalant in 2017, first as a Donor Recruiter Representative, building relationships, recruiting companies to host blood drives, and providing excellent customer service. Most recently, they held the role of National Customer Care, leading a team, managing workflow, and connecting with customers through various platforms.

Melani L. attended California State University-Sacramento, where they pursued a Bachelor of Science (BS) in Health Science. Melani also studied at Cosumnes River College and received an Associate of Arts (AA) degree in General Studies. Further information regarding the start and end dates of their education is not available.

Links


Org chart

Timeline

  • National Customer Care

    November, 2020 - present

  • Donor Recruiter Representative

    May, 2017