Steve Williams

Steve Williams has over 17 years of experience in various roles within the customer service and operations field. Steve is currently serving as the Director of the Customer Contact Center at Vitalant, a position they have held since October 2021. Prior to this, they worked as the Senior Director of Call Center Operations at Maximus for a brief period from April to June 2021.

From 2019 to 2021, Steve served as a Program Manager at Conduent, where they were responsible for overseeing program implementation. Before that, they worked at Conduent as the Director of Customer Service from 2014 to 2019, leading and managing customer service teams.

Steve's earlier experience includes serving as the Associate Director of Business Analysis at United Healthcare from 2012 to 2014. In this role, they collaborated with various departments to improve the Encounter Program. Steve also worked as the Director of Claims Administration at TriWest Healthcare, Inc. from 2011 to 2012, where they oversaw system integration and claims processing.

Before joining TriWest, Steve held the position of Director of Operations (Photo Radar Enforcement) at ACS, Inc. from 2007 to 2010. Prior to that, they worked as the Director of Operations at American Traffic Solutions from 2006 to 2007. Steve started their career at ACS, Inc. as an SBU Manager from 2004 to 2006.

Throughout their career, Steve has demonstrated strong leadership skills, multidisciplinary team management, and experience in improving operational processes.

Steve Williams attended Eastern Illinois University from 1983 to 1988, where they obtained a Bachelor of Arts degree in Economics. Prior to that, there is no information available regarding their education. Steve also attended Rich East H.S., but the specific dates, degree name, and field of study are unknown.