Iain Brooks

Iain Brooks is an experienced manager with a strong background in sales, operations, and customer service across various financial and retail sectors. Currently serving as a manager at Vitality since June 2013, Iain previously held the position of Head of Sales Contact Centre at Kensington Financial Management Consultants Ltd, overseeing an 80+ seat sales team. Prior experience at Bank of America included multiple managerial roles focused on customer complaints, risk operations, and telemarketing, demonstrating expertise in compliance, performance management, and sales strategy. Iain began professional career as Area Manager and Store Manager at R&D Scotts LTD, showcasing early leadership abilities in retail management.