Maggie Mickunas

Maggie Mickunas is an experienced customer success and human resources professional with a diverse background in process improvement, client relations, and employee engagement. Currently serving as an Associate Customer Success Manager at Vitality Group Inc., Maggie analyzes program performance to enhance member experience and reduce costs while nurturing strategic partnerships through effective communication and collaboration. Previous roles include Human Resources Generalist at University Hospitals and Union Home Mortgage Corp., where Maggie provided HR counsel, managed employee relations, and utilized data analytics to drive performance improvements. Additional expertise includes operational HR support at Amazon and client-focused HR management at Group Management Services, Inc. Maggie holds a Bachelor of Arts in Communications from John Carroll University.