Eczacıbaşı Yapı Ürünleri
Erdem Bayrak serves as the CX Customer Experience Director at Eczacıbaşı Yapı Ürünleri since December 2021, focusing on developing a comprehensive customer experience strategy and optimizing customer touchpoint management. Previously, Erdem held various roles at Samsung Electronics, including Customer Experience Manager, where responsibilities included redesigning service processes and leading customer journey analysis. Experience also includes managing repair operations as CS Customer Service Network Manager and creating a service network as CS Network Regional Manager. Prior roles include assistant management at BSH Home Appliances and team leadership at Qantas Airlines. Erdem holds an Advance Diploma in Business Management from Academies Australasia Polytechnic and a Bachelor of Engineering in Electronics Engineering from Uludag University.
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Eczacıbaşı Yapı Ürünleri
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Incorporating VitrA, Artema, Intema, Villeroy&Boch, Burgbad, and Engers brands, Eczacıbaşı Building Products Group has the widest product range and biggest production capacity in its industry.Operating 14 plants in 4 countries, the Group has approximately 6500 employees. Five of the Group’s plants are in Turkey, including Bozüyük, Gebze, andTuzla, and 9 spans to Germany, France, and Russia. The Group’s main production plant in Bozüyük, which uses environmentally friendly technologies, is among the world’s leading ceramic tile factories in terms of capacity, technology, and quality.With an annual production capacity of 5 million ceramic sanitaryware, 32 million m2 of coating materials, 2 million faucets, 350,000 bathtubs, and shower trays, and 400,000 modular bathroom furniture units, Eczacıbaşı Building Products Group earns 70% of its income from exports to more than 75 countries. Accounting for more than 50% of Turkey’s total sanitaryware exports, the Group is Turkey’s biggest tile exporter to EU countries.