Mark Berry

Mark Berry is a customer success executive with over 15 years of experience in building and scaling customer success functions in B2B SaaS, fintech, and telecommunications. Currently, Berry serves as the Founder and Director of XCX Consulting, a boutique consultancy focused on enhancing customer experience for B2B SMBs. Previously, Berry held leadership roles at Vorboss as Head of Customer Success, and at FintechOS as Director of Customer Success, where they significantly improved customer retention and satisfaction metrics. Berry has also contributed to the success of FactSet, managing customer successes across multiple regions while overseeing a large team and a significant client book.