Customer Support and Case Management

The Customer Support and Case Management team at VIVA HEALTH ensures exceptional service and care coordination for its members. This team handles customer inquiries, manages care plans, and supports special needs programs. They focus on appeals, grievances, and strategic initiatives to continuously improve the member experience. Coordinators and managers work collaboratively to deliver personalized, high-quality healthcare solutions, enhancing overall satisfaction and health outcomes for VIVA HEALTH’s members.