Andriana Kalogeropoulou

Andriana Kalogeropoulou currently serves as the Group Head of AI Bot Services, Customer Insights & Quality and Group Customer Excellence Manager at Viva.com since January 2023. With extensive experience in enhancing customer experience, Andriana previously held various managerial roles at Alpha Bank, including Customer Experience & Loyalty Manager, Sales & Strategic Relationship Manager, and Senior Product Manager from November 2006 to March 2019. Prior experience includes positions as a New Product Loan Development Officer at Piraeus Bank and Mortgage Loan Officer at ING. Andriana holds an MBA from the University of Leicester and multiple degrees and certificates, including a Maitrise in Droit des entreprises from Université Grenoble Alpes, a Bachelor of Science in Psychology from the University of Essex, and certifications related to ESG risks and digital marketing.