Antonio Saladin Rodriguez

Antonio Saladin Rodriguez has over 20 years of experience in customer service and call center management. Antonio started their career at Verizon in 1997, where they managed and controlled operations of the outsourced call centers, implemented customer segmentation models, and set performance goals. Antonio also reduced operation costs by 10% and consistently met sales and customer satisfaction goals.

In 2007, Antonio joined VIVA - Estamos de tu lado as the Head of Customer Service and Customer Experience. Their responsibilities included overseeing customer service operations, sales, collections, and repairs. Antonio developed and implemented the customer service strategic plan and ensured a superior customer service experience.

Throughout their career, Antonio has demonstrated a strong focus on customer satisfaction, efficiency, and improving productivity levels. Antonio has also successfully implemented self-serve transactions and disaster recovery plans.

Antonio Saladin Rodriguez completed a Top Executive Development Program at Barna Business School in 2012. Prior to that, they earned a Master's degree in Customer Service Management from Rochester Institute of Technology from 2003 to 2005. Antonio also obtained an Associate's degree in Customer Service Management from Universidad APEC in 2002. In addition, Antonio received a Master's degree in Marketing from INTEC University from 2000 to 2002. Finally, they hold a degree in Information Systems Engineer from Universidad APEC, which they earned from 1988 to 1992.